Frequently Asked Questions

Usually we are able to prepare your order within 24-48 hours unless it’s the weekend or holiday. Make sure that your name and address is correct, if we need to get in touch with you to correct any of these issues it will cause delays.

Your order will be shipped out at the next available shipping day (Monday-Friday). Please note postal offices are closed on weekends and holidays, we will not be shipping out those days.

You just received your Tracking Information and there is no update on the tracking link or it says it can't find the item? Don't worry, your package is still safe and on the way!

For some of our customers that live a bit far from us, sometimes your tracking will take some time to update. Our new shipping company first takes your package and ships it to your local post office and then gets handed off to Canada Post for delivery to your address. Once the order arrives in your local shipping hub, the tracking information will be updated. You may see the status of the tracking number not updating for a while but rest assured your order has been shipped out and is on the way to you! Once your order arrives at your local distribution center, the tracking number will be updated so that might take a few days to most of the shipping time.

We are very fast in shipping out your orders, on average we ship out each customer's orders the same day or next business day. We only don't ship on weekends is well postal service don't work on weekends and holidays. But don't worry, if you receive a tracking number that means we've already shipped out your package and it's already on it's way. You will get an update to your tracking once the package has reached your local shipping hub.

If you haven't received your tracking number, sometimes our courier takes a few days to provide us with your tracking number so once we receive your tracking number we will update your order as fulfilled and include the tracking number. Please note this doesn't mean we didn't ship out your order yet! We're pretty fast, we usually ship out your order in a day or two (except on weekends, the post office isn't open at that time)

Please note some areas such as British Columbia may take as long as 7-14 business days for your shipment to arrive by Canada Post. This is just our best estimate and does not include any unforeseen delays such as Covid-19 related or holiday volumes.

Shipments within Canada usually arrive between 5-10 business days. Here is our best guess from experience:

• Ontario: 1 – 3 business days
• Quebec: 2 – 5 business days
• New Brunswick: 5 – 7 business days
• Nova Scotia: 5 – 7 business days
• PEI: 6 – 8 business days
• Newfoundland: 7 – 10 business days
• Manitoba: 4 – 6 business days
• Saskatchewan: 7 – 10 business days
• Alberta: 5 – 7 business days
• British Columbia: 5 – 7 business days

Remember, these are our best guestimations based on previous shipments. Shipping times are subject to change due to the Pandemic situation where delays often occur.

When your package is shipped we send you a tracking number. You can also login to your account and view your Order History. Click into the order to find the tracking number.

Here’s what you can do! Login to your account and check the order page. Did you order a pre-order? Has your order been fulfilled? Is there a tracking number? If not, check your email, maybe we’ve sent you an email and we’re waiting for your reply. If there is a tracking number, click it and check the status. If this still doesn’t answer your question, send an email to customerservice@pandahobby.ca

Our rates are as follows for most Canadian:

• $15 flat rate
• $10 for orders over $150 before taxes
• FREE for orders over $300 before taxes

If the shipping rate exceeds the free shipping threshold you may be required to pay an additional shipping fee. We will try our best to find the most economical and reliable shipping courier for you so that your order arrives safely.

Areas that require actual shipping rate:

Canada: Newfoundland and Labrador, Nortwest Territories, Nunavut, and Yukon

*some exceptions may apply - some remote or rural address may require additional shipping fee

**Large items require actual shipping rate

***Heavy discounted/Clearance items will require actual shipping rate

For international orders, you will be charged $20 when placing your order. If your shipping rate exceeds the $20 you have already paid you will be sent an invoice for the remaining balance. At that time you can choose to cancel your order and receive a refund, or pay the balance to have your order shipped out.

You may have chosen VAULT for your shipping options instead of SHIPPING RATE.

VAULT is our private warehouse option to collect, combine and ship out together to take advantage of our shipping rates.

If you have chosen this by mistake you can do one of the following:

1. You can come pick up in-store (Local Only)

2. Request a shipping invoice to change your order to be shipped out (Rates Below)

3. [Fastest Method] You can make another purchase and before you checkout go to View Cart. At the bottom is the Notes section. Please leave a note telling us which order you would like us to combine to ship or simply say "Ship My Vault". Make sure that in this order you select the correct shipping method.

Here is our flat rate shipping:

Shipping starts at $15 Flat Rate (+Tax)

Orders $150+ = $10 Shipping (+Tax)

Orders $300+ = Free Shipping (+Tax)

Rates apply to all orders that are shipping out together.

For more info on Panda Vault see here: https://pandahobby.store/pages/vault

We do not ship to PO Boxes by default. We may ship to PO Boxes on a case to case basis. If you require shipping to a PO Box please send us an email before hand or your order may be automatically canceled.

While we try to make sure our flat rate shipping covers all items, there are some items that are considered oversized. These items are either too large to fit in our regular shipping boxes or too heavy to fall under the flat shipping rate. For orders that includes an oversized item, the customer are required to pay the actual shipping rate for the order to be shipped out. If the shipping is too expensive, the customer can request to cancel the order and receive a refund. Please note that the cancelation is only applied to the order with the oversized item.

If you choose expedited shipping, the cost will be slightly higher than our standard flat-rate shipping fee.

Your order will be delivered by one of our preferred carriers, such as UPS, FedEx, Canpar, Purolator, ICS, DHL, and others.

However, we may contact you if the shipping fee is too much to ship to your specific address and either request for additional shipping fee or offer to switch to another courier provider to keep cost low.

Clearance items require actual shipping fee and does not fall under the Flat Rate Shipping.

If your order consist of Clearance items, those item's value will be removed from your orders total to calculate shipping fee.

If the amount of Clearance items size or amount causes the shipping rate to exceed the shipping allowance, additional shipping fee may be required.

For example, if your order amount is over $300 and receives free shipping, however $250 are Clearance items, then we will be charging $15 for shipping fee, however if the size of the order causes the shipping fee to exceed our shipping allowance for $50 order, then we may invoice you for actual shipping fee of what the order would be required to ship out.

When checking out, you will first pay $30 CAD. Once we prepare your order and get a shipping quote, we will send you a PayPal invoice for the remaining balance for shipping and customs if it is needed.

We require to prepay for your packages's customs/tax to ship into USA.

With the recent change with US/Canada trade regulation changes, we can no longer offer flat rate shipping to US. We will now require actual shipping rate plus customs prepaid in order to ship into the US.

With the new regulation set by the US Government, all inbound shipments require all items to be cleared and prepay for customs/tarrif before entering into the country.

If the package doesn't have the customs prepaid, high chances the package will be rejected at customs.

As of Oct 2025, no paints, spray can or liquids can be shipped to US. This may change in the future but we will email you if your order has these items. But as of now, if your item consist of only these items, we will cancel and refund your order. If your order has some items in this category, we will contact you to exchange it to another item before shipping.

In a sense, yes you can, when checking out just put into the notes section which courier you prefer and we'll get a quote for you and send you the shipping quote. Sometimes based on customer's address, different couriers have better rates which is why we often use different courier based on customer's address and the rates at the time of shipping.

When checking out, you will first pay $20 CAD. Once we prepare your order and get a shipping quote, we will send you a PayPal invoice for the remaining balance for shipping.

If you choose to accept the shipping rate, you can pay the PayPal Invoice and we will process your order to be shipped. Please keep in mind, depending on your location, transit time might range from a week to a couple of month. During the invoicing period we can change your rate to have faster delivery time but the price will reflect on the speed.

If you do not wish to proceed, we can cancel your order and refund you the total amount.

If your order contains any paint, spray cans or liquids, we will contact you to let you know your order might not be accepted at your country's custom.

If your order is rejected by your country's custom and we receive the returned items, we can refund you the items minus the shipping fee paid.

If your order is seized and destroyed by your country's custom then we are not able to refund your order.

You must agree to these risk in order to ship any parcel with paint, spray cans or liquids. If not we will cancel your order to prevent any risk of your order not arriving.

Please note every country is different and custom agents responds differently, if one order is permitted and another one is denied, we are not responsible for it.

If you place an order and it contains a Pre-Order it can ONLY be shipped or picked up when ALL of the items are available. You will no longer be able to ship or pickup parts of an order. If you would like to ship or pickup some items before the Pre-Order arrives you will need to purchase those items in a separate order.

Pre-orders are items that have not been released yet. They are scheduled for production and if you would like to guarantee that you get one, you can purchase the pre-order. When it releases, usually atleast a month later to a year later, there will be one set aside for you.

Pre-Order customers receive the product first, any stock left will then be released for sale to everyone else. If we do not get enough Pre-Order due to production issues, orders are served based on their order time/date in order.

On each pre-order product we list the estimated release date provided to us by the manufaturer. We are not notified in advance if there are any delays or the exact date.

When the pre-order arrives at Panda Hobby warehouse, we will notify you by email and you can come into pick up. If you chose shipping your order will be shipped out the next business day.

If you choose Panda VAULT please note your order status will not change until you request to SHIP YOUR VAULT, then the order shipped will change to 'Fulfilled'

The moment you place your order is when you pay for your pre-order. If we are not able to fulfill your order because product was cancelled then we will refund your pre-order. However, if pre-order is delayed then we would not offer refund since your pre-order will be fulfilled.

Yes, we have a new Pre-Order Status Page where you can see what products arrived and their status. Click Here - Pre-Order Status Page

Status [ARRIVED] = all pre-order have been fulfilled and ready for pick-up/shipping/vault

Status [PARTIAL ARRIVAL] = only some arrived and in the product description will state the next restock date or product updates.

No. Orders can only be picked up if all of the items are available. If you want to pickup your order separately you must make a separate order.

If your order contains a pre-order then it will only ship out when the pre-order arrives.

Your order number is emailed to you when you place an order. If you have an account, you can check your order history and pull up your previous orders.

For all updates on Pre-Order products, simply click on the pre-order item. On the product page, the title of the product will display its Estimated Arrival Period. Please note this time frame is provided by the vendor/manufacturer and is subject to change or delay without notice.

🔄 Product Status Stages

Each pre-order product’s title will update automatically as it progresses through different stages:

[Pre-Order] → [Pre-Order END] → [Coming Soon] → [Arrived]

• When the title changes to [ARRIVED], it means your pre-order has arrived at our warehouse and is ready for processing.

📦 Pick-Up and Shipping

In-Store Pick-Up: You will receive a “Ready for Pick-Up” email once your order is prepared and available for collection.

Shipping Orders: You will receive a tracking email once your order has been processed and shipped. Please allow 1–3 business days after the item arrives at our warehouse for processing.

🏠 Panda Vault Orders

If you selected Panda Vault as your delivery option, your order status will remain unchanged until you request SHIP MY VAULT. Once requested, your order will be shipped and the status will update to “Fulfilled.”

🗓 Estimated Release Dates

Each pre-order product lists the estimated release date provided by the manufacturer. Please note that we are not notified in advance of any delays or the exact arrival date.

🛍 [Pre-Order]

This item is currently available for pre-order. We are still accepting pre-orders at this time.

Please note:

• If all allocated pre-order quantities are sold out, we will no longer accept additional pre-orders.
• We only sell the amount we are guaranteed to receive from our vendor to avoid overselling.

⏳ [Pre-Order End]

This item’s pre-order period has ended, and we are no longer accepting new pre-orders.

This usually happens when the vendor’s pre-order window closes. Please note:

• Even though pre-orders are closed, we may or may not have additional stock available for regular sale when the shipment arrives.

🚢 [Coming Soon]

We have received an update from our shipping vessel and now have an approximate arrival date. This means the shipment has already landed in Canada and should arrive at our warehouse within 1–3 weeks.

📦 [Arrived]

The pre-order item has arrived at our warehouse! We are currently preparing and notifying all customers who pre-ordered this item.

• If you selected in-store pickup, you’ll receive a “Ready for Pick-Up” email once it’s available.
• If you selected shipping, your order will be processed and shipped out shortly.
• If you selected Panda VAULT, you will receive an email notification once your item has been securely stored in your Vault. Your order status will remain unchanged until you request to SHIP YOUR VAULT. Once requested, your order will be processed and shipped, and the status will update to “Fulfilled.”

⚠️ [Partial Arrival]

Our vendor supplied less stock than originally requested, so only part of the pre-order batch has arrived.

• If your order was affected, you will have received an email notification from us.
• You can also check the product description for the next expected restock or shipment date.

1. What is a preorder deposit?

A preorder deposit is a partial payment made to reserve an item before it arrives in stock. This ensures that the item is held for you when it becomes available.

2. How does the preorder process work?

• You pay a deposit to secure your preorder item.
• Once the item arrives, we will send you an invoice for the remaining balance.
• After full payment is made, your order will be shipped or ready for pickup.

3. Is the preorder deposit refundable?

If we do not receive the preorder item from our supplier, we will issue a credit for your deposit. This credit can be used toward other items in-store or online.

4. Can I cancel my preorder?

Preorders cannot be canceled once the deposit is paid. However, if we are unable to fulfill your order, your deposit will be credited for future purchases.

5. When will I receive my preorder item?

Preorder arrival times vary depending on the supplier. We will provide an estimated timeframe, but please note that delays may occur.

6. How will I know when my preorder item has arrived?

We will notify you via email or text when your preorder item is available and send an invoice for the remaining balance.

7. What happens if I don’t pay the remaining balance?

If the remaining balance is not paid within a specified period after notification, we may cancel your preorder and apply the deposit as store credit.

Buy online, and pickup in-store! Go through the checkout process and when we ask you to choose your shipping option just choose pickup and your pickup location. When your order is ready, come in with your email confirmation and order number.

After you have placed an order you will receive a confirmation email stating that we received your order. We will prepare your order and when it is ready, we will send you an email telling you that your order is READY FOR PICKUP. Now you can come to the store to pick up your order. Instructions to pick up your orders are in your READY FOR PICKUP email notifications.

You can pickup your order after we email you that it is ready. During operating hours this may take up to 2 hours. If the store is closed, your order will be prepared when we are open. You do not have to pickup the order on the same day, or even the same week. Because of the current situation, we know it might be difficult or take more time to get to the store. Don't worry if you cannot make it out anytime soon. We will keep your order safe.

Don’t worry! We can send you an invoice to pay for shipping. Please reply the READY FOR PICKUP email and let us know what happened. We will make sure that your order gets shipped to you.

Or you can place a separate order and add instructions to the notes section on the bottom of the carts page to combine your two orders together to ship out. Please make sure to select the correct shipping method for your second order with shipping fees paid.

140 Amber St. Unit 8

Markham ON, L3R 3J8

Return/Exchange Policy

Eligible returns or exchanges are accepted up to 14 days after purchase date. Eligible returns will be issued a store credit in the form of a Gift Card. Final sale items are not applicable for returns or exchanges. All exchanged items are Final Sale. All Panda Reward redepmtion items are Final Sale.

In-Store Eligibility:

1. Up to 14 days from the date of purchase on the receipt
2. Item(s) must be new, unused, in original packaging, and in the same condition as it was when it was purchased

Online Eligibility:

1. Up to 14 days from the tracking delivered date
2. Item(s) must be new, unused, in original packaging, and in the same condition it was received or a restocking fee will be applied
3. Item(s) must be packaged securely
4. The shipping fees must be prepaid (We do not cover shipping fee) and the package must be trackable. If possible, send the item(s) in the same shipping box that it arrived in.

Once we receive your return we will issue you a store credit in the form of a Gift Card less shipping fees.

Final Sale Items

Paints, thinners, pigments, markers, and consumables that do not have an additional seal are final sale.

Tools, paintbrushes and or items that cannot be verified that it has not been (items without seal) used are final sale.

Any items on sale, clearance, or marked final sale are considered final sale. All collectibles, Trading Cards, blind boxes, exclusive or limited edition items are final sale.

Cancelation Policy

Pre-orders, orders placed into the Vault, or for Pickup are not able to be canceled.

Shipping Orders that do not have a tracking number can be canceled and you will be issued a store credit in the form of a Gift Card.

Damaged and Defective ItemsAny item that arrives defective or is damaged during transit is eligible for an exchange for the same item or a replacement part, depending on the issue. Store credit may also be offered based on the extent of the damage. All requests must be submitted within 14 days of receiving your order.

To assist in resolving the issue, we may ask you to email a photo of the damaged or defective item to help determine whether a full replacement or a replacement part is the best solution.

Please note that the following do not qualify as product defects:

Minor cosmetic paint imperfectionsPackaging condition

Panda Reward Redepmtion Items

Items bought using Panda Reward points are valued at the price paid. If you bought an item for $100 and used a redemption for $20 off, your exchange value is $80 (the amount that was paid)

If your order has not been shipped yet you can send us an email to combine the two orders together. Please provide both of your order numbers.

If your order has already been shipped that means it is already on the way to you. There is nothing we can do at this point. If the order has not been fulfilled you can send us an email with your order number to adjust your order.

Oh no! Please check inside the boxes. Sometimes we might put smaller items like decals or markers inside of the kit boxes. If it is not there please send an email to customerservice@pandahobby.ca and we will get that sorted out for you right away.

We do not carry replacement parts and we cannot order them.

If there is a problem with the product we can contact the manufacturer on your behalf. Please take a picture and send an email to customerservice@pandahobby.ca. We will try to our best to help!

Anytime you make a purchase online, your credit card will place a pending charge (it might appear as a charge, authorization, or pending depending on your bank) and show up on your account online. Please note this is because your bank has authorized the charge and is only to hold the amount while the check-out process is being conducted and the payment is captured only when your order is finished and processed properly. If your order was not processed or the order didn't go through properly, your pending charge will be removed/returned later when the bank resyncs again. We have no control over this process and is with your bank specifically.

If you placed an order using a debit/visa, the money is withdrawn by your bank and held for the transaction to finish processing. If the order is not processed the bank will return your money after.

The return of your fund process may take up to 2-14 business days (depending on your bank) however we've seen this clear up as fast as a few hours.

If you have any additional questions we would suggest inquiring with your bank as we did not receive your order or payment.

Yes, you can! You can pay partial of the order with a gift card and pay the remainder with your choice of payment method. Please make sure to enter your gift card number in the right side during check out before fully checking out.

Japan runs a little bit differently than what we are familiar with. They don’t produce all of their products constantly. Instead they have their own production schedules and batches of products are produced at a time. That means that a particular model kit maybe produced every few months, once a year, once every two years, etc. We do not know what the production schedules are so we are unable to tell you when something is going to be produced. We are Authorized Resellers of the brands we carry, so we will have access to all of the produced products, and we will try to bring everything we can.

When a product is out of stock, click into the product and find the Notify Me button. Enter your email and you will be notified automatically as soon as the product becomes available for purchase.

We have a calendar that we try to keep as updated as possible. The calendar has our restock schedule as well as any upcoming events, contests, or closures. You can find the calendar on the main menu, under the Panda tab.

Our online and in-store inventory are synced. Each product will show which location has inventory available. If all of the locations are showing out of stock we will not have it in-store.

The only way you can guarantee you will get what you want when you come in is to buy it online. You can buy an item online and choose in-store pickup for free.

We’ve been working on this for a really long time and we are so excited to announce that it’s finally ready! Panda Rewards is one of the ways that Panda Hobby can thank our loyal customers for supporting our shop. With each purchase, our customers can collect points which can be redeemed for awesome rewards. These rewards ranges from specially made items to unique trinkets you cannot purchase.

1. SIGN UP

Start earning points with every purchase online or in-store by using the same email to create an online account on our website and provide the email in-store. Be sure to use to the same email to collect your points both online and in-store.

2. EARN POINTS

Earn 1 point for every dollar you spend online or in-store. Be sure to check Panda Rewards often to see other ways to earn points.

3. GET REWARDS

Redeem your points for free stuff or $$ off! Rewards ranges from free kits to rare items found in Japan.

Mobile: In the menu at the top of the page click on the person. Click “Register”. Use the same email you normally use in-store to register for your account.

Desktop: Look for the “Register” button at the top right-hand side of the page. Use the same email you normally use in-store to register for your account.

We can change your in-store email address to the same email address as your online account. Just send us an email! We can only accept requests to link accounts over email.

No. Limit one account per person, duplicate accounts are not be eligible for points redemption.

No. Because we give away bonus points, we cannot allow the transfer of points between accounts.

You earn points for every purchase you make both in-store and online. Just make sure you use the same email so it goes to the same account. If you login to your account online you can see the list of things you can do to earn bonus points.

Yes! Use the same email in-store and online, it’s that easy!

Sign into your account and click on the bubble with the gift box at the lower left-hand corner.

The rewards you can redeem will change based on availability. We are aiming to keep it stocked with Panda & Japan goodies. You can view what rewards are available for redemption on the Rewards page.

You can get $$$ off for your next purchase. Please note the Panda Rewards act like a discount code and not cash value. If you use a $10 off code on an order that is $8, you won't get $2 as credit.

Panda Rewards are not applicable to sales and other promotional items.

Panda Rewards are not applicable to Pre-Order Items.

Click the Panda Rewards button (that little gift box bubble on the bottom left) and you will be able to see all the rewards you can redeem. When you have earned enough points to redeem click on the big redeem button. You will get a code to apply during checkout. Make sure to add it!

For a detailed guidance, please visit https://pandahobby.ca/pages/how-to-redeem-panda-rewards

If you click the redeem button, it will redeem your points!

You can use your Panda Rewards to purchase any regular-priced items. Please note that items currently on sale or available for preorder are not eligible for redemption.

Everyone who has an account with us has their own Vault. This means that when you make an order you can put it in your Vault. We keep your orders in your Vault and you can have them combined to ship together.

1. SIGN UP

Sign up for an account and make sure you use the same account every time you make an order. We can only combine orders from the same account.

2. PLACE AN ORDER

When you place an order, choose the Vault as your shipping option. When we see this, we know to put it in your Vault.

3. COMBINE AND SHIP

Ready to ship your orders? Let us know by filling out this form. Once we get your request we will combine and ship out your order.

You only have one small item to buy right now

Suddenly you find yourself in need of cement. But you have nothing else to buy! With the Vault, you can buy the cement and put it in your vault. Now you're guaranteed to get it, but you don't have to ship it out right away. You can combine it with other purchases later and pay only one shipping rate.

Something you wanted came back in-stock!

The kit you want is back in-stock, but a new release is coming out next week. Now you don't have to gamble and hope that both are in-stock at the same time. You can order the kit you want and store it in your Vault. When everything you want have arrived you can combine the orders to take advantage of one shipping rate.

Your shipping fee is based on the total amount before taxes of all your orders combined. For example, you make an order for $80, $130, and $90. If you shipped each of these orders separately you would have to pay 3 shipping rates. If you put them in your Vault and ship them out together, you would qualify for free shipping over $300! (before tax)

Orders can be stored in your Vault for 60 days.

Let us know you are ready to ship your orders out by filling out this form . When we receive the form we will combine your orders for shipping. If you qualify for free shipping we will pack your order and ship it out within 24-48 hours. If you do not qualify for free shipping we will email you to choose 1 of 2 Options.

Option 1. We can email you a shipping invoice. (Rates Below) Reply to this email if you choose this method.

Option 2. You can make another purchase and before you checkout go to View Cart. At the bottom is the Notes section. Please leave a note telling us which order you would like us to combine to ship or simply say "Ship My Vault". Make sure that in this order you select the correct shipping method.

Shipping starts at $15 Flat Rate (+Tax)Orders $150+ = $10 Shipping (+Tax)Orders $300+ = Free Shipping (+Tax)

For areas that require Actual Shipping Fee, customers are free to use our Panda Vault however when shipping out, we will invoice the actual shipping rate.

This is to help our friends in those areas to be able to combine multiple orders together to get a single cheaper shipping rate.

Please note once an order is placed into our Vault, we cannot cancel or refund the order.

Clearance items require actual shipping fee and does not fall under the Flat Rate Shipping.

If your vault order consist of Clearance items, those item's value will be removed from your Vault's total to calculate shipping fee.

If the amount of Clearance items size or amount causes the shipping rate to exceed the shipping allowance, additional shipping fee may be required.

For example, if your Vault amount is over $300 and receives free shipping, however $250 are Clearance items, then we will be charging $15 for shipping fee, however if the size of the order causes the shipping fee to exceed our shipping allowance for $50 order, then we may invoice you for actual shipping fee of what the order would be required to ship out.

We have a Panda Hobby Facebook Group for all our fellow builders to connect. Don't be a stranger and reach out to one another. You are not alone.

We hope everyone will continue to support our small business and together we will get through these challenging times. Remember to be kind to one another.

Our customer service team works Monday - Friday from 12pm-7pm EST. All communications via e-mail, Facebook or Instagram will be done between work hours. We do not answer e-mails after hours, over the weekend or holidays.

Simply contact us via our online form, and one of our specialists will reach out to discuss a valuation for your items.

Ready to Start? Fill out this form: CLICK HERE - Trade In Form

Depending on the specific trade-in, our specialists can offer either store credit or cash payments. Each situation is different and our specialist will guide you through it.

First, send us a list of the items you wish to trade in, including photos of their current condition.

We will respond with a price estimate. Once agreed, we will schedule a date for you to drop off or mail the items.

Upon receipt, we will inspect the kits for damages, missing parts, and overall condition. If everything matches your description, your payment will be issued the following business day.

We currently accept the follwing:

• Gundam Kits
• Bandai Kits
• Kotobukiya Kits
• Japanese Kits
• Third Party Kits

Right now we don't accept:

• Ships
• Tanks
• Planes
• Bootleg Kits

You can always email us to ask!

In order for your items to be accepted in a Trade In, your items must be:

• Unassembled
• In Box
• Bags sealed
• No Missing Parts
• In Sellable Condition

If the items received do not match the condition submitted in your initial form, we may deduct an amount from the total offer or refuse the item for trade-in entirely.